Flow Runtime
Executes governed customer operation flows across channels, AI, people, tools, and systems.
VectraFlow Platform
The execution platform behind intelligent customer operations.
VectraFlow powers the runtime, event orchestration, policy enforcement, AI routing, and workflow execution behind OmniComm and CustomerIQ.
Foundation layer
From customer event to governed business action.
- Route channel events from OmniComm into tenant-safe workflows.
- Load CustomerIQ memory, identity, predictions, and evidence before AI response.
- Govern model routing, retrieval, tool calls, handoff, audit, and billing meters.
- Connect CRM, POS, scheduling, service, telecom, documents, and partner systems.
RuntimeWorkflow graph, execution state, handoff, outcomes.
PolicyTenant controls, compliance, allowed actions, escalation.
AI RouterModel selection, prompt controls, retrieval, evaluation.
ToolsSecure actions into business systems and partner adapters.
Platform capabilities
AI Router
Selects models by task, policy, tenant, cost, reliability, retrieval needs, and guardrails.
Tenant governance
Controls policies, permissions, audit, usage, escalation, retention, and operational boundaries.
Flow Studio
The visual design environment for building and governing customer operation flows. It is being integrated into the broader platform experience.
Build on the VectraFlow foundation.
Use VectraFlow when customer conversations need to become governed, observable business execution.