Identity resolution
Unify the same customer across phone numbers, emails, chat sessions, uploads, and system records.
CustomerIQ
AI that knows who it is talking to.
CustomerIQ creates durable customer memory from conversations, purchases, service history, support events, and behavioral signals - giving every AI interaction the context to be consistent, personal, and useful.
Durable memory
Raw transcripts are evidence. They are not the memory.
CustomerIQ stores structured facts, preferences, obligations, evidence links, and expiration rules so the platform can reason over what is true now.
IdentityPhone numbers, emails, accounts, sessions, and system records.
FactsPreferences, known products, lifecycle stage, service expectations.
ObligationsMissing documents, promised callbacks, unresolved blockers.
EvidenceEach remembered fact points back to a source event or record.
Persistent memory
Store structured customer facts, preferences, open tasks, obligations, and confidence levels.
Predictive context
Detect likely needs, risks, sentiment changes, open issues, and next-best actions.
Tenant-safe governance
Keep customer memory tenant-scoped, auditable, policy-controlled, and retention-aware.
Customer memory that compounds.
CustomerIQ lets OmniComm and VectraFlow prepare the right context before inference starts, so AI does not rediscover the customer from scratch during a live conversation.
Activate durable customer intelligence.
Make every future conversation smarter than the last.